Support and advice from Lambeth Council

Lambeth Council's website is regularly updated with key information on coronavirus (Covid-19) including what you can do to protect yourself, support your community and the impact of the disease on local services.

More specifically, there is:

Lambeth Council also has a coronavirus helpline for people aged 70 or over and people of any age with the health conditions: 020 7926 2999 (The helpline is open from 9am - 5pm Monday to Friday).

You can also sign up for email updates about coronavirus in Lambeth.


Please always consider the government's published guidance on social distancing and protecting older people and vulnerable adults.


Safeguarding Adults

Local support


Connect Lambeth (a partnership of charities in Lambeth including Age UK Lambeth, Carers Hub, dasl and RAD)  

Connect Lambeth can support with emergency shopping and medication pick up service, and access to food vouchers. They can help residents of Lambeth who are unable to leave the 

To access this support email or call 020 7346 6800 (choose option 6).

Age UK Lambeth

MYcommunity Gateway Service, with support from other staff and volunteers, continues to make sure our phones continue to be answered. We can provide advice, support and point you in the right direction for any additional support you may need.

MYadvice will continue to answer their advice line and deal with emails, with queries about housing, employment, benefits and money issues.  

MYneighbour’s 120+ volunteer befrienders are continuing to link up with their clients using the phone. 

The HandyFix Service is prioritising shopping and medication pick up for people who are housebound and have no one else who can help them. They will still be going out to priority jobs that keep older people safe in their homes such as key safes, hospital discharges, light bulb changes and grab rails. 

MYsocial may not have any events coming up but the team are busy contacting members, encouraging them to link up with each other and even doing the occasional virtual coffee morning.

Their #Together campaign promotes three things:

  1. Look after yourself. Be informed. Be sensible. Follow the advice from trusted sources only ( Switch off the noise of social media and 24-hour news. 
  2. Look out for each other. We love the way communities are coming together to help each other out. That’s amazing stuff. Stay safe. Be practical. Stay connected in as many ways you can. 
  3. Call us if you think you or someone else needs more support. Not health stuff. Use 111 for that. However, if you are really worried about someone else or even worried about how you might cope yourself, then get in touch

For more information and details on how to contact MYCommunity, visit their website.


Disability Advice Service Lambeth

DASL have released a statement outlining how they will continue to provide support (including support with benefits, money, housing and debt) and advocacy services to disabled people in Lambeth. Wherever possible, this will be done via phone and email. Find out more.


Royal Association for Deaf People Advice Service

RAD's services are continuing via webcam. Please contact RAD staff to make an appointment:

-email RAD, or

-SMS RAD on 07912 630786


Gaia Centre

The Gaia Centre which supports Lambeth residents who are survivors of gender based violence, including domestic and sexual violence, are open and accepting referrals. They are providing 1:1 support via telephone and email during a time where survivors may feel additionally isolated and at risk due to coronavirus.

To make a referral or for a survivor to self-refer call: 020 7733 8724 or email

For more information please see the Gaia Centre website.  

In an emergency call police on 999.


Alzheimer's Society

During the coronavirus pandemic the Alzheimer's Society we have advice and practical tips for people living with dementia and those supporting them – either in the same household or from a distance.

Anyone affected by dementia can call their support line  on  0333 150 3456.

You can also see the  full range of free publications  or use our online tool to  find dementia information and support

Their website will be updated this information regularly, including details about how Alzheimer’s Society can help. This will provide support to help you get through this difficult time.


Food banks and deliveries

The Lambeth Food Bank Fund has launched to support our community and the organisations that can have the most impact on those that are most vulnerable. Anyone who would like to donate can do so via the link above.

To find your local foodbank to donate to please visit the Trussell Trust website.

Lambeth Mutual Aid Groups are also supporting Lambeth residents. Join the Facebook group to find your local Whatsapp group and post requests for support such as food drop-offs if you're self-isolating. Note these are volunteer-led groups so please be very careful about sharing your personal details and do not give people you don’t know access to your bank cards.

If you are a local community organiser, the most important thing you can do is ensure your group considers safeguarding practices. Adopting simple precautions like keeping records of money spent and providing shopping receipts supports you in helping your neighbourhoods whilst protecting vulnerable residents.  


Welfare advice and financial help

Lambeth Council may be able to help if you are claiming benefits of experiencing financial hardship, via their emergency support scheme, discretionary housing payments, and council tax support. For full details visit their website.

Lambeth Council's Every Pound Counts service provides additional support to Lambeth residents who have a serious long term health condition or disability, who may have difficulty accessing mainstream services. They can provide advice about benefit entitlements and how to access them, as well as advice and support if benefits have stopped and you need to appeal. 

To access this support call 020 7926 5555 (available Tuesday and Thursday, 1 to 4pm) or email:


Support for mental health

SLAM crisis line

How they can help: Urgent mental health support over the phone

Who they can help: All Croydon, Lambeth, Southwark and Lewisham residents

How to get support: Call the helpline 0800 731 2864

The Samaritans

How they can help: The Samaritans provide urgent mental health support over the telephone

Who they can help: All Lambeth residents (national helpline)

How to get support: Call: 116 123 or email:

Lambeth and Southwark Mind

Mind have information and support on coronavirus. This includes plan for staying at home or indoors and taking care of your mental health and wellbeing.

Mindfulness for older people

Home Instead Senior Care deliver care care to the residents of Wandsworth, Lambeth and Dulwich. They have a guest blog from Russell Treasure, Mindfulness Coach from Manchester, offering tips and guidance on mindfulness for older people.


Accessible Information

Coronavirus and Health Issues poster

Mencap Easy-Read Guide

Mencap have created some easy read information about coronavirus for you to use, as well as information based on the latest guidance from the government. To access this easy-read guide, visits Mencap's website.


Beyond Words: Beating the Virus

Beyond Words is a charity that provides books and training to support people who find pictures easier to understand than words. They have created a free download which will help people to understand what to do if you have Coronavirus and how to keep yourself and those who you care about safe. The story also shows how to safely help others who may be self-isolating.

Supplementary text at the end of the story gives information on where people can seek help if they are unwell and signposts to other useful resources.

To access this free resource please visit their website.


Help using NHS 111

NHS England has produced a video to help people with a learning disability, autism or both, to use the NHS 111 service.


Photosymbols posters

Photosymbols have created a set of posters to help explain what to do to keep yourself and others safe during the coronavirus outbreak. They are all available to download from their website.