The London Borough of Lambeth is committed to ensuring access to information for everyone. This page details our online accessibility policies.

Ease of use

We have made every effort to make this site accessible and easy to use for everyone, no matter what browser you choose to use, and whether or not you have any disabilities.

The site's layout takes into account users who are blind or partially sighted or have difficulties using a mouse. The site should be usable by recent versions of Jaws, NVDA, VoiceOver, Window Eyes and Supernova screen readers, ZoomText, Magic, Supernova and basic operating system screen magnifiers, as well as speech recognition software including Dragon Naturally Speaking, and native operating system speech packages.

Links on the website will open in the same window.

Plain English

We aim to make this site easy to understand. If you have difficulty understanding any of the content, please contact us at

Navigating the site without using a mouse

We have decided not to use access keys on this site. On all pages, you can move between links using the 'Tab' key on the keyboard. To tab through the links in the opposite direction, key 'Shift+Tab'. Once a link is highlighted, key 'Enter' to follow the link.

Access keys are keyboard shortcuts which allow users to navigate around a website without using a mouse or other pointing device.

  • Access keys can override keyboard shortcuts for screen readers and other assistive technology.
  • There is no convention on access keys, so the few sites that use them do so in whichever way they choose. Users are unlikely to spend time getting used to a particular set of access keys.

For these reasons, we do not use access keys.

Text size

You can increase the size of the text on the Lambeth website by using tools built into your browser.

  • Internet Explorer users: select the 'view' option at the top of the page, choose 'text size' and pick either larger or largest.
  • Firefox users: select the 'view' option at the top of the page, choose 'text size' (in Firefox version 3 and above choose 'Zoom') and use the 'increase' function until the text is a satisfactory size.

You can change the text size in other browsers in similar ways.


As well as HTML web pages, this site includes files to download in formats such as Adobe PDF, Microsoft Word and Microsoft Excel. We try to make these files as accessible as possible for everyone.

Using eForms

The website has a number of electronic forms that can be completed online. These forms can be navigated by using a mouse or by keyboard.

Please contact if you are having problems completing a form.

Making your computer work for you

Do you need help in making the web easier to use? There are many ways you can change your browser, computer, keyboard and mouse settings to make the web more accessible for you.

Further information on getting the most out of the internet is available on the Royal National Institute of Blind People website.

The AbilityNet website has helpful advice on customising your computer.

The BBC site My web My way has up-to-date information on how to optimise your web experience on a wide variety of platforms. Start by clicking on the relevant operating system of your computer.

Information in other languages

If you would like information published by Lambeth Council in large print, Braille, audio tape, in pictures and symbols, or in a community language please call 020 7926 1000.

Web and accessibility standards

We make every effort to ensure that all pages on this site are valid to Hyper Text Markup Language 5 (HTML5) and use valid Cascading Style Sheets (CSS).

We also try to ensure that the HTML pages on our website conform to the Web Content Accessibility Guidelines (WCAG 2.0) Level "AA".

We are working on improving the accessibility of those pages and web applications that do not conform to these standards.

Accessibility queries

We are continuously seeking to improve the accessibility of the website. If you have any difficulties using this site that you believe we could address, please let us know. Contact us at:

It would be helpful if your e-mail contained the following:

  • the URL(s)(web address) of the page(s) that you are having difficulties with,
  • how you are accessing the site, for example on your phone, on a laptop, on a tablet.
  • If on a laptop or tablet, which browser you are using, for example Firefox, Internet Explorer, Chrome or Safari.
  • the nature of your disability, if any,
  • a description of the problem.

If you have a solution to suggest, please feel free to do so.